Oh no! So, you've decided for some reason that your new specs just aren't quite perfect. Well don't worry, Ambr Eyewear will always do it's best to rectify any situation to make sure you're 100% satisfied. Whether you'd like to return or exchange your new glasses, then this is where you can find all the necessary information.
If you're a new glasses wearer, please give it a week to get used to it before considering a return.
These are our main conditions relating to Returns & Exchanges:
FOR RETURNS & EXCHANGES
- Send us an email to firstname.lastname@example.org with your order number, the product you want to return and the pick up location.
- We will arrange a pick up for you within 48 hours.
- Once we have received the returned glass(es) we will examine its condition.
- Only in the case that the glass(es) is/are in excellent condition we will process the full refund.
- You will receive the full amount in your account within 10-15 business days.